For years businesses have been using popular streaming services. Any glitch in internet connectivity would bring down the music and on hold messaging right along with it. Sound Suite changes that.
Putting customers on hold is an inevitable if much-maligned tool for customer service and sales professionals. However, the customer’s time on hold does not need to be a waste for you or for them.
You have just lost a customer from poor service. Money walked out the door because you didn’t value their time? You have a problem and we’re your best friend to solve it. “The average small business loses half its customers within three years. That grim statistic comes from [a] serial entrepreneur, speaker, and consultant Barry Moltz,…
Some organizations make the mistake of thinking that a custom on-hold message is “extra credit” – an optional accessory they can get around to when the time is right. But when you really analyze the situation, it quickly becomes clear that a powerful on-hold message script is essential right from day one.
There are many benefits to proper scripting, and good strategies can get callers more engaged, creating a positive response. One has a captive audience to promote yourself. Here are six tips to help you along.
If you Google “message on hold script templates”, most of the top results are just rehashes of the same template, reworded for specific branding. Maybe that’s why just about every on hold call sounds exactly the same! This isn’t another one of those rehashes.
If you’ve resisted using on-hold messages or music when for customers on the phone, you’ve missed out on major branding opportunities. Finding ways to successfully brand yourself over the phone brings a more professional image and increases profits by leveraging your on-hold message. Statistics show the latter adds to your bottom line by bringing better…
If your business is currently comparing background music options, or exploring the possibilities available to you for how to implement an on-hold messaging system, you should know what services and options each of the three leading providers of background-music and on-hold messaging have on offer. Here at Tie National LLC, we believe that our comprehensive solution…
In my experience, most businesses no longer train their staff on hold etiquette; assuming these are common sense skills that all new hires should know. Trust me – they don’t.
You’ve trained your staff on the importance of Customer Hold Etiquette, now you need to take a look at the customer’s hold experience outside the control of your employees.Technology can help you to simulate the same level of service that they would be receiving had they been waiting in your lobby rather than on their telephone.