You have just lost a customer from poor service. Money walked out the door because you didn’t value their time? You have a problem and we’re your best friend to solve it. “The average small business loses half its customers within three years. That grim statistic comes from [a] serial entrepreneur, speaker, and consultant Barry Moltz,…
Some organizations make the mistake of thinking that a custom on-hold message is “extra credit” – an optional accessory they can get around to when the time is right. But when you really analyze the situation, it quickly becomes clear that a powerful on-hold message script is essential right from day one.
Creating the perfect escape through music just became easier thanks to a study conducted by the British Academy of Sound Therapy. Weightless by Marconi Union solidly took the number one spot, making listeners 11% more relaxed than any other song. Listener’s anxiety levels fell a remarkable 65%, a full 35% lower than their normal resting rate.…
There are many benefits to proper scripting, and good strategies can get callers more engaged, creating a positive response. One has a captive audience to promote yourself. Here are six tips to help you along.
Whether music is over the airwaves in a store, or heard by a customer on hold, background music immediately sets a unique mood. Considerable studies have been done in recent years about how background music affects people. Studies have shown that background music can even influence customers into impulse purchases. Specific genres become emotional triggers…
If you Google “message on hold script templates”, most of the top results are just rehashes of the same template, reworded for specific branding. Maybe that’s why just about every on hold call sounds exactly the same! This isn’t another one of those rehashes.
…the Mozart Effect claims that listening to certain kinds of music impacts spatial-temporal reasoning. So it would stand to reason that certain types of music have more of an influence than others. Below are 3 of the top music genres that increase employee productivity.
If you’ve resisted using on-hold messages or music when for customers on the phone, you’ve missed out on major branding opportunities. Finding ways to successfully brand yourself over the phone brings a more professional image and increases profits by leveraging your on-hold message. Statistics show the latter adds to your bottom line by bringing better…
If your business is currently comparing background music options, or exploring the possibilities available to you for how to implement an on-hold messaging system, you should know what services and options each of the three leading providers of background-music and on-hold messaging have on offer. Here at Tie National LLC, we believe that our comprehensive solution…
In my experience, most businesses no longer train their staff on hold etiquette; assuming these are common sense skills that all new hires should know. Trust me – they don’t.
