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Tag Archives: customer satisfaction

How to breakthrough to callers on hold and increase profits

How to breakthrough to callers on hold and increase profits

Putting customers on hold is an inevitable if much-maligned tool for customer service and sales professionals. However, the customer’s time on hold does not need to be a waste for you or for them.

September 25, 2016 in IT Trends, Sound/Video, Telephony and Data.
Ambiance Affects Both Employee and Customer Satisfaction

Ambiance Affects Both Employee and Customer Satisfaction

Do not underestimate the power of ambiance design and the role that technology can play into it to create the perfect environment for your site.

March 28, 2014 in IT Trends, Sound/Video.

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